§1 Scope of the GTC & Treatment Contract
1a) The GTC regulate the business relationship between Ms. Dipl.-Psych. Stephanie Ferretti, „coach“, and
the client as a treatment contract in the sense of §§ 611ff BGB (German Civil Code), unless otherwise
contracting parties have not agreed otherwise in writing.
1b) The treatment contract comes into effect when the client accepts the general offer of the alternative
the general offer of the coach to offer support for the purpose of consultation.
1c) The coach is, however, entitled to terminate a
to refuse a treatment contract without giving reasons; especially if a necessary relationship of
necessary relationship of trust cannot be expected, it concerns complaints,
which the coach is unable to treat due to her specialization
specialization or for legal reasons, or which may bring him/her into conflicts of conscience.
conflicts of conscience. In this case, the fee claim of the coach
for the services rendered up to the time of the refusal, including
for the services rendered until the rejection, including counseling.
1d) A subjectively expected success cannot be promised or guaranteed. As far as the client refuses the application of these methods,
he or she has to declare this in writing to the coach before the
in writing before the beginning of the treatment.
§2 Termination of the treatment contract
2a) The treatment contract can be terminated by either party at any time without notice.
can be terminated.
2b) A termination by the coach untimely is only permissible if there is an important reason. An important reason is given if the client does not provide the required medical history or diagnostic information, or provides it inaccurate or intentionally incomplete, if the coach is not allowed to treat due to a specialization or for legal cannot or may not treat due to specialization or legal reasons, or if there are reasons that could bring her into a Conflict of conscience could bring. At the time of termination already accrued
of the coach remain unaffected by the termination.
unaffected by the termination.
§3 Cooperation of the Client
3a) The client is not obliged to actively participate. However, the client must
client must follow the agreed behavioral instructions, otherwise no success in treatment can be
otherwise no coaching success can be expected. For this purpose, the client has the possibility at any time to
actively participate in the planning in order to create possible alternatives.
The coach is, however, authorized to terminate the
cooperation if the necessary relationship of trust no longer appears to exist, especially if
in particular the client negates the contents of the consultation, does not provide the required information about the medical history and diagnosis inaccurate or incomplete or
thwarts therapy measures.
§4 Appointments & fees of the coach
4a) The coach is entitled to a fee for her services.
to a fee. The use of an appointment in the practice Lösbar (owner
Stephanie Ferretti) is a chargeable service that requires payment; these fees are
depends on the respective type of treatment appointment.
4b) Private health insurances or supplementary insurances do not reimburse the
the invoice amount.
4c) The telephone consultation is subject to a fee and serves to answer any questions and to get to know each other.
questions and to get to know each other before booking an appointment.
4d) The fee is to be transferred proportionally at the time of booking in order to bindingly
to reserve appointments. The arrangements regarding further payments will be agreed upon individually with the client and agreed upon in writing.
client and agreed upon in writing. The invoice will be sent to the client by e-mail.
4e) The fees are always to be paid by everyone after the session. The invoice will be sent by e-mail to the client, if requested.
4f) I work exclusively on order, i.e. there are no free office hours.
Clients are scheduled for individual time slots without waiting room times.
Therefore, it is not possible to bring forward the next client in case of a missed appointment.
The coach therefore asks for your assistance and understanding, appointment at least 48
hours in advance by phone (mailbox) or by e-mail.
Appointments that are not kept or canceled at short notice (less than 48 hours in advance)
will be charged. The aforementioned payment obligation does not apply if the client
cancels at least 48 hours before the agreed appointment.
§ 5 Cancellation by the coach
In the event that the coach has to cancel and / or postpone appointments, the following obligations apply
to provide a telephone number, e.g. mobile phone, where they can be reached in case of an emergency. The next possible alternative appointment will be offered.
§ 6 Punctuality & Lateness
6a) If possible, do not be over-punctual for the agreed appointment. If the coach is still in a session, it is possible that the client will have to wait.
6b) If the client is more than 15 minutes late for your appointment, the his appointment, it will not be
take place on time. In this case, a cancellation fee will also be charged.
This can be charged pro rata for a new treatment appointment after consultation.
7a) The client will receive an invoice for the booked appointments, preferably by e-mail for reasons of sustainability, if requested.
Differences of opinion arising from the treatment contract and the general terms and conditions should be
be settled amicably. For this purpose, it is recommended that counter-arguments, dissenting opinions
or complaints should first be made orally and, if necessary, in writing.
§9 Severability clause
Should individual provisions of the treatment contract or GTC be or become invalid or void, the
or become invalid, the validity of the treatment contract as a whole shall not be affected.
affected. The invalid or void provision is to be replaced by a provision that meets the purpose of the contract.
The invalid or void provision shall be replaced by a provision that comes as close as possible to the purpose of the contract and the intention of the parties.